Got a question? This easy online Trouble Shooting Guide addresses key frequently asked questions. From installation advice to product specifics, it's all here. And for anything you can't find, our experts are on call to help with any technical queries - just fill in the form below and they'll get right back to you.
Mute alarm by pressing the alarm button on the DC-3 room control and outdoor unit display panel.
Check the alarm log at the outdoor unit display by pressing the alarm button then the enter button, all alarms can be scrolled through, each alarm has a description in English including a time/date stamp and pressure and/or compressor speed data.
Is the compressor delay timer still counting, check at outdoor unit display panel by pressing enter button and scrolling down to a screen that shows C='n' seconds. The default minimum delay between two consecutive starts, default=370 seconds This delay time must not be altered.
Is the compressor delay timer still counting, check at outdoor unit display panel by pressing enter button and scrolling down to a screen that shows C=‘n’ seconds. The default minimum delay between two consecutive starts, default=370 seconds This delay time must not be altered.
Is the liquid injection EEV fully closed?
If not try manually opening and closing the EEV to remove any debris under the valve seat.
If still leaking pump unit down to pump-down threshold (default=2.2 bar), recover remaining refrigerant from line and check valve seat by unscrewing the valve.
Check the connections of each data cable.
Check power supply at the outdoor unit and DC-3 room control. Reset circuit breaker/s if required.
Switch unit on at DC-3 room control and check operation of system.
Contact us if have any other issues or for any questions.