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Cold and freezer room rebates made simple.
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Featured eligible products.
Cabero Pro Medium Temperature CH4C1/30-1 with EVD Ice
Product Code: 3511001
Tecumseh Acpac Packaged Condensing Unit APS56.4ML2-1 VSD 3 Phase
Product Code: 3508011
DC-3 Cold Room Kit 8.5kw
Product Code: 3508062
Cabero Pro Medium Temperature CH4D1/35-1 with EVD Ice
Product Code: 3511005
Tecumseh Acpac Packaged Condensing Unit APS6.0ML2-2 VSD 3 Phase
Product Code: 3508003
DC-3 Cold Room Kit 21.4kw
Product Code: 3508063
Cabero Pro Medium Temperature CH4E2/35-1 with EVD Ice
Product Code: 3511010
Cabero Pro Medium Temperature CH4E2/50-1 with EVD Ice
Product Code: 3511020
Cabero Pro Low Temperature CH4C2/30E-1 with EVD Ice
Product Code: 3511004
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Frequently Asked Questions.
General Questions
What are VEECs?
VEECs are the Victorian Energy Efficiency Certificates awarded by the VEU for energy-saving activities. These certificates can be traded on a market.
What installations are eligible?
Eligible upgrade scenarios for a cold room activity include the installation and commissioning of:
• an electronic expansion valve and superheat controler into a refrigeration system (activity scenario 43A)
• a refrigeration system that includes at least three of the parts specified for activity 43B(i) under Part 43 of the VEU Specifications (activity scenario 43B(i))
• a refrigeration system that includes the five parts specified under Part 43 of the VEU specifications (activity scenario 43B(ji)).
For the full list of requirements, please visit the Essential Services Commission VEU Page
Which products are eligible?
Actrol stocks a large range of eligible products. You can find a complete list of these products and their associated activities here.
Are there any fees involved?
Neither Greenbank nor Actrol charge any direct fees for using this service
Process Questions
What happens after I sign up with Greenbank?
After signing up with Greenbank, you will gain access to the Greenbank platform and installer app. This allows you to start calculating, processing, and claiming rebates on your eligible installations.
Do I purchase the unit minus the rebate?
No, Actrol partners with Greenbank, which supports the installing refrigeration company in claiming rebates on behalf of the end user. The VEU requires information such as photos and signatures from the site.
Does Greenbank pay the rebate to me?
Greenbank, as the rebate aggregator, will pay the person or entity nominated on the application. If claiming on behalf of the end user, Greenbank can pay the rebate directly to them.
Do I need to provide Greenbank with a copy of the invoice?
Yes, part of the VEU requirements is a copy of the valid tax invoice for the work completed. The invoice must include:
1. Name, address, and AB of the upgrade manager and the installing refrigeration company
2. ACN of the end user/energy consumer
3. Date of invoice
4. Installation address
5. Name, address, and ABN of the upgrade manager business
6. Itemised list of installed cold room parts, including brand(s) and model(s).
For the full list of requirements, please visit the Essential Services Commission VEU Page.
Should I use the technical data sheet from Actrol engineers as part of my claim?
Yes, it shows the brand and model of installed parts and can be submitted with your application.
Can a tenant of a building upgrade a cold room?
Yes, the tenant can sign the declaration as the energy consumer.
What if I miss a photo?
If you are unsure, it is best to contact Greenbank directly on 1300 GREENBANK while on-site to confirm photos. If a step is missed, Greenbank will advise a re-visit. To view all of the installer requirements, refer to Greenbank's Installer Onsite Checklist for Activity 43.
Do I need to lodge any paperwork prior to the job?
Yes, enter property details on the Greenbank platform before the site visit. This will appear in the Greenbank installer app for you to complete the application on-site.
Should I calculate rebates for each job?
Yes, since the VEU regularly changes the number of certificates generated for an activity and the market price of VEECs can fluctuate.
How long will it take Greenbank to process my application?
Greenbank aims to process and pay applications within 14 business days.
What do I need to capture on-site to be eligible?
You need to capture and provide the following:
• VEEC assignment form (completed and correct)
• Tax invoice for work completed
• Technical data sheet for installed parts
• Certificate of electrical safety
• Victorian Building Authority (BA) compliance certificate (if applicable)
• Geo-tagged photos of:
• Outside of premises
• Overview of cold room
• Evaporator
• Rating plate on evaporator
• Electronic TX valve
• Superheat controller
• Temperature showing less than 7°C for cold room or 0°C for freezer room
• Nameplates of all installed parts
• All installed parts in situ
For more details, refer to the Greenbank Onsite Installer Checklist.
Requirements
What company details do I need to provide to Greenbank?
When registering with Greenbank you will need to provide:
• Company and contact details
• Installer information
• Claim preferences
• Required documentation including:
• Liability certificates
• Photo ID
• ASIC certificate of company registration
You can find the complete list of requirements on the Greenbank sign up form.
Am I required to pass the rebate on in full?
There is no legal requirement to pass the rebate on in full. However, the VEU requires you to show how you have passed part or all of the rebate on. Many installer businesses charge an administrative or processing fee for the rebate service provided.
What qualifications are required?
The VEU requires the following qualifications for cold room upgrades:
• An RAC01 refrigerant handling licence (if handling refrigerants)
• An electrician licence registered with Energy Safe Victoria (if wiring work is undertaken)
• A plumbing licence registered with the Victorian Building Authority (if plumbing work is undertaken)
• A designated individual, knowns as an upgrade manager to oversee and verify the documentation for the upgrade.
For more information on qualification requirements, visit: VEU Qualifications.
Can you claim a rebates on a mobile cold room?
No, the VEU requires the cold room to be a permanent fixture at the premises.
Can the end user claim the rebate?
Yes, end users can claim rebates themselves but will need support from the installing refrigeration company to take photos and collect all data related to the upgrade.
Do I need to be accredited by the VEU?
No, as long as you are licensed to perform the activity, you can register your business with Greenbank to process rebates for eligible installations.